Making
complex
work.

My role: Project & Customer Operations Manager

I supported US/UK - based business clients using GoHighLevel, coordinating onboarding, platform setup, technical troubleshooting, and ongoing service requests.

Project scope: SaaS onboarding, account access, third-party integrations, technical issue resolution, website updates, and client support.

Tools & platforms: GoHighLevel · Notion · Google Workspace · Stripe · Google Business Profile

My responsibilities included:

• Guiding clients through onboarding, account access, and initial platform setup.
• Supporting Google, Stripe, social account, and Google Business Profile integrations.
• Investigating reported issues, reviewing settings, and reproducing problems where possible.
• Escalating unresolved technical issues to GoHighLevel support and coordinating troubleshooting sessions.
• Tracking client requests, priorities, and specialist assignments in Notion.
• Verifying fixes, communicating updates, and following up with clients.

Client example — Colebrook Foot Clinic
Coordinated website content updates, technical requests, and ongoing client support, from initial request clarification and task assignment to review, implementation, and client confirmation.

My role: Project Manager

Project scope: Brand identity, responsive booking experience, user dashboards, and development coordination.

Project team: Graphic Designer, UX/UI Designer, Frontend Developer, Backend Integration Developer.

My responsibilities included:

• Defining project phases, priorities, and deliverables.
• Coordinating branding approvals and UX/UI design in Figma.
• Managing weekly sprints, product backlog, and development tasks.
• Aligning booking flows, user interfaces, and dashboard requirements with developers.
• Managing direct client communication, feedback, and approvals.
• Coordinating functional and visual testing and staged releases.

Technical stack: React · Render · Supabase · Cloudflare · Figma

My role: Operations Manager

I developed and coordinated operational workflows for a boutique digital agency, connecting client onboarding, internal task management, cross-functional delivery, and quality control.

My responsibilities included:

• Mapping the end-to-end service delivery process, from client onboarding to project completion.
• Developing 10 SOPs covering recurring operational procedures.
• Structuring Notion workspaces with client-specific boards, task ownership, priorities, and delivery statuses.
• Standardizing client and team onboarding with checklists, access instructions, and training materials.
• Coordinating specialists, deadlines, client feedback, and deliverable approvals.
• Introducing quality checkpoints and documenting procedures for repeatable service delivery.

Tools & platforms: Notion · Google Workspace · Google Drive · GoHighLevel